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Your most unhappy customers are your greatest source of learning.Success is a lousy teacher. It seduces smart people into thinking they can't lose.Life is not fair; get used to it.It's fine to celebrate success but it is more important to heed the lessons of failure.As we look ahead into the next century, leaders will be those who empower others.If you can't make it good, at least make it look good.Technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the most important.The Internet is becoming the town square for the global village of tomorrow.Television is not real life. In real life people actually have to leave the coffee shop and go to jobs.I believe that if you show people the problems and you show them the solutions they will be moved to act.